Refund Policy


www.e1even11.com Refund Policy
We accept refunds and exchanges on unopened and or unused items that are outside the following nature RETURN POLICY FOR ALL intimate PRODUCTS AND LINGERIE:Due to the highly intimate nature and health regulation in the US, e1even11.com can NOT accept returns on any merchandise outlined in above statement. ALL SALES ARE FINAL on the above type of products. This applies to items in all categories, including but not limited to toys, massagers, and lingerie.
RETURNS
We know that purchasing online can be a difficult process. Often, it is difficult to know exactly what you want, or to know what to expect when you receive your new product. We want everyone to be happy with their purchase. While we don't offer a refund policy, we do allow a 7 day exchange on product that are in there original condition when shipped and recieved. Once you receive your order, you have five days to contact us to exchange it for a different product. We do not accept returns at all or exchanges on products that have been tried on, worn, adjusted, opened, used, washed,  and or and not limited to alterations. 
Returns(IF APPLICABLE)
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. YOUR 7 DAYS WILL START FROM DATE OF DELIVERY SIGNATURE YOU WILL HAVE 72 HOURS AND OR 3 DAYS FROM THIS DATE TO CONTACT WWWW.E1EVEN11.COM FOR RETURN AND EXCHANGE 
INSTRUCTION. PLEASE CONTACT US AT returns@e1even11.com
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Several types of goods are exempt from being returned: ALL SALES ARE FINAL on the above type of products. This applies to items in all categories, including but not limited to toys, massagers, and lingerie.
We do not allow multiple exchanges per order.
Our return and exchange policy only applies to purchases made through the E1EVEN11.COM website ONLY. This policy does not apply to items purchased through resellers or auction websites.
DEFECTIVE products may be EXCHANGED solely at the discretion of E1EVEN11.COM Management, within 3 DAYS OF DELIVERY CONFIRMATION and MUST be accompanied by a RETURN AUTHORIZATION NUMBER.  Returns without authorization will be refused.  Please contact customer service at returns@e1even11.com FOR RETURN AUTHORIZATION NUMBER FOR FORM. Original shipping and/or gift wrapping costs will not be returned.
SPECIAL NOTE ON MASSAGERS: 
Most battery operated items considered defective will purr like a kitten if the batteries are properly installed. Please read the directions that came with your new product to make sure you're getting the best use of your new toy. 
SPECIAL NOTE ON LINGERIE: 
Laws prohibit the return of "Intimate Wear" once it has been worn.  Please refer to the sizing chart and carefully make your selection.   In addition, Management approved returns that smell of perfumes or smoke or have been exposed to animals and pet hair will not be accepted for return. 
Additional non-returnable items:
This applies to items in all categories, including but not limited to toys, massagers, and lingerie.
To complete your return, we require a receipt or proof of purchase.  
Please do not send your purchase back to the manufacturer. 
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use and or shipping damages.
Any item that is returned more than 7 days after delivery CONFIRMATION.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
customerservice@e1even11.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded THESE ITEMS ARE FINAL SALES.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@e1even11.com and send your item to: please email: customerservice@e1even11.com for instructions.
WARRANTY, AND EXCHANGES 
What is the warranty on your products? You have 3 days (date of receipt / delivery) for an exchange or refund your order in writing to the following address:  The returned or exchanged products must be returned complete and undamaged in their original packaging and never used.  After receiving the product and verification of the above, a credit or refund can be made.                                                                                 
Do I have to pay delivery charges when you return a product? 
No if the product is defective. Yes in most other cases.                                                                               
I return a product, when can I expect a refund or an exchange standard after receiving my shipment? Refunds are made within 72 hrs after receiving the product (unless we receive the product on Friday-Saturday).  Exchanges are sent within 72 hours after receipt of your return (with the exception of Friday-Saturday.)   
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return. 
  
Shipping
Shipping & Handling  - We take exceptional care to assure your order will arrive to you in perfect condition. Orders  will be processed within 3 business days. And SHIP and deliver within 7 to 14 business days depending on your shipping  option of your choice. Orders  will be processed within 3 business days.  NOTE ITEMS with no PREFERRED SHIPPING METHOD CHOSEN OR STANDARD WILL SHIP within 2 to 4 weeks for domestic orders with no shipping method choosen. 
 
Our business hours are Monday - Friday 11 AM -  6 PM, EASTERN time. So if your order is placed in the evening or on the weekend and or holiday, please keep in mind that it will not be received until the next business day (Monday for 3 business day processing). please email: returns@e1even11.com for return shipping instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you will be required to use trackable shipping service and purchase shipping insurance. We don’t guarantee that we will receive your returned item.
International Shipping Charges
International transit times vary, depending on the destination country. Please also note that international shipments are often delayed by customs inspections.
For all international orders, customers are responsible for paying the customs and import duties. www.e1even11.com cannot determine in advance what these fees will be. For more information, please contact your local customs office. Please note that we operate a business and do not mark packages as "gift".
http://www.e1even11.com ships to many countries, US territories, and military addresses.
http://www.e1even11.com ships many countries, US territories, and military addresses. We take exceptional care to assure your order will arrive to you in perfect condition. Orders  will be processed within 3 business days.  And SHIP within 4 to 6 weeks for domestic orders with no shipping method chosen.
Delivery Charges For Domestic Shipping
Shipping Method Estimated delivery time from date of purchase* 
Shipping Charge 
FedEx Ground or USPS Priority Mail - 10 business days $35.00  added to your order.
2nd Day Air (No PO Boxes) 3-4 business days NOT OFFERED AT THIS TIME 
Next Day Air (No PO Boxes)** 1-2 business days NOT OFFERED AT THIS TIME 
Next Day Air With Saturday Delivery (No PO Boxes)** 1-2 business days NOT OFFERED AT THIS TIME 
*For in stock items: NOT OFFERED AT THIS TIME. CURRENTLY ALL OF OUR VENDORS ARE OUTSIDE US.
Exchange Instructions
 
If you wish to exchange a product; you will  need to contact  returns@e1even11.com to request a Return Authorization (RA) Number. All exchanges require an authorization number. All exchanged merchandise must be in original condition, cannot be worn, altered, opened, used or anything.
Pack the products into a shipping box with plenty of packing material, and tape securely. Write the authorization number issued by Customer Service clearly on the outside of the shipping carton. Exchanges received without a valid authorization number will be refused and returned.EX: RA#1908376
Please ship prepaid, we do not accept COD or freight collect. And we highly suggest using insured and/or trackable shipping.
View categorized listing of all common frequently asked questions
When does my credit card GET CHARGED? 
In most cases, we get the authorization to charge your credit card the day you order or the next day.  
When WILL MY order Nbe shipped?
We do our best to ship orders the day we receive them or at least the next day.
When will I receive my order?
ORDERS  WILL SHIPP WITHIN 7 TO 10 BUSINESS DAYS AFTER ORDER CONFIRMATION UNLESS YOU REQUEST AND PRE PAID FOR A DIFFRENT SHIPPING METHOD.
The name "WWW.E1EVEN11.COM" Does it appear on my bank statement or delivery?
The only indication that appear on your credit card statement is: "1111 LLC". 
In which country you deliver? which countries do you deliver  or not?
The  USA and Canada. If you want to be delivered in another country, please contact us and we will certainly do our best to try to deliver.